iPad Troubleshooting

WC Support Desk

The Support Desk is the first line of support for students with technology and iPad service needs. The Support Desk will be moving from the school library to the new Academic Learning Center this Fall.  The Support Desk is staffed during the school week by a full-time technology support specialist and also student technology aides.

Hours:  Monday through Friday from 7:30am-3:30pm
Phone:  616-233-5965

After-Hours Support:  techsupport@grwestcatholic.org

Troubleshooting / iPad Resources:

The section below contains presentations, user guides and other helpful resources to get the most out of using your iPad.

Trouble Accessing Internet Away From School?

Make sure you’re logged in to the iBoss filter by opening Safari and entering cnn.com in the URL bar.

-if the iBoss login screen appears — login and go!
-if cnn.com opens — you are successfully connected to the Internet — Go!
-if you get an error message — continue on to Steps A, B, and C below.

A.  No Internet Access

Restart your device

-hold down the power button on the top left of your iPad
-swipe ‘slide to power off’ when it appears on the screen
-count to 10
-turn device back on

Still not working?

Check the settings

Settings > airplane mode OFF (not green)
Settings > wifi settings
-Do you have wi-fi turned on? (tab is green)
-Make sure you’re on the right network for your location (home, Starbucks etc.)
-Do you need a password? Ask the network owner (your parents, the barrista)

B.  Internet Access Window asking for a log in

This is iBoss; our content filter. Every time you connect to the Internet from a new location you are asked to login.

Username: your regular network password (i.e. johndoe)
Password: your regular network password (xx######)
Server dropdown: make sure your school is selected WCHS

C. Proxy or other error message

Follow the same steps from A. – No Internet Access above.

Hotspot error:
-Click on the URL bar at the top of the page and type in google.com or some other common, easily accessed Web address
-This should force the iBoss log in screen — follow steps from B. – Asking for a log in

Still need help?

Send an email to: techsupport@grwestcatholic.org


Need additional iPad information or tips?

Check out the iPad User Guide to find out all the little tricks you may be missing.

Also available on your iPad:

-Open Safari > tap the book icon to the left of the address bar > select iPad User Guide